I am a bilingual (English/Mandarin) customer success professional and aspiring software developer with over five years of experience in digital content development, language education, and ed tech admissions advising. My career spans roles in digital content adaptation, project management, and student support, including guiding prospective students through the enrollment process as an Admissions Advisor in the ed tech field. I bring a unique blend of cultural insight, technical expertise in HTML/CSS, and a commitment to delivering impactful digital solutions. Having worked in both the U.S. and China, I’m passionate about using technology to enhance learning and support meaningful client relationships.